Terms and Conditions

1. Agreement to these Terms

These Terms and Conditions ("Terms") are a binding agreement between you and PlateLogic c/o MagnetIQ Marketing Solutions ("PlateLogic", "we", "us"), located at 5900 Balcones Drive #31323, Austin, TX 78731, USA. By creating an account, subscribing, placing an order, or otherwise using plate-logic.com, the restaurant and staff consoles, the embeddable menu or any ordering storefront we host (together, the "Services"), you accept these Terms and our Privacy Policy.

"Restaurant" means a business that subscribes to the Services. "Guest" means an end customer who orders through a Restaurant's storefront. If you accept these Terms on behalf of a business, you represent that you are authorized to bind it. If you do not agree, do not use the Services. Effective August 30, 2026.

2. The Services and our role

PlateLogic is software. We provide ordering, menu management, kitchen, dine-in, delivery-dispatch, messaging, analytics and integration tools. We do not prepare, handle, sell, deliver or inspect food; we do not employ Restaurant staff; and we are not a party to any transaction between a Guest and a Restaurant. Each Restaurant is solely responsible for its menu, pricing, allergen and nutrition information, food safety, licensing, taxes, staffing, order fulfilment and customer service.

Third-party services (Stripe, Twilio, DoorDash Drive, Uber Eats, Favor, Postmates, Toast, Clover, Square, mapping and listing providers) are operated by those companies under their own terms. We are not responsible for their acts, omissions, outages, pricing or data practices.

3. Accounts, staff access and security

You must provide accurate information, keep credentials confidential, and are responsible for all activity under your account, including activity by your staff, PIN holders and anyone you invite. You must promptly deactivate access for departing staff, and notify us immediately of suspected unauthorized access. We may suspend an account to protect the platform, other users, or to comply with law.

4. Subscriptions, fees and taxes

Subscriptions are billed in advance on a recurring monthly basis through our payment processor, are month-to-month unless a written order form says otherwise, and renew automatically until cancelled. Cancellation is self-serve from your billing settings, takes a single confirmation, and takes effect at the end of the current billing period.

• Fees are non-refundable except where required by law or expressly stated in writing. Partial periods are not pro-rated.
• Card processing fees, courier fees, SMS usage, marketplace commissions and POS vendor fees are charged by those providers at their rates and are your responsibility.
• You are responsible for determining, collecting and remitting all sales, use, meals and other taxes applicable to your orders. Tax rates you configure are your responsibility, not ours.
• We may change plan pricing with at least 30 days' notice to the account owner; continued use after the effective date accepts the new pricing.
• If a payment fails or a chargeback is raised, we may suspend the Services until amounts owed are paid, and you remain liable for those amounts plus reasonable collection costs.
• You set your own menu prices. We never require price parity, so you are free to charge less on your own website, for dine-in, or on any other channel.
• We only list a restaurant with its permission. We do not scrape menus or publish a location that has not signed up and connected its own account.
• Guest tips are passed through to the driver in full, on top of the delivery pay we promise for the run. We never use a tip to reduce that pay.
• Delivery drivers who take runs as independent contractors are free to decline any run, work other platforms at the same time, set their own service radius, and pause offers. Declining runs is never recorded against them.

5. Guest orders, payments, cancellations and refunds

Placing an order creates a contract between the Guest and the Restaurant. Prices, availability, fees, delivery ranges, prep times and quoted delivery windows are estimates set by the Restaurant and may change. Card payments are processed by Stripe; PlateLogic does not hold Guest funds.

A Guest may cancel for an automatic card refund only before the Restaurant marks the order as being prepared. After preparation begins, a Guest may request store credit, which the Restaurant approves or declines at its discretion. Refund, credit and dispute outcomes are decided by the Restaurant; PlateLogic only executes the instruction.

6. Delivery service, fees and driver pay

Delivery is available only where a Restaurant enables it and only inside the platform maximum of 5 miles from the pickup location, measured by our mapping provider. Runs are completed either by the Restaurant's own staff or by an independent contractor driver on the PlateLogic network. Quoted windows are estimates and are not guarantees of arrival time.

Delivery is priced by distance: $3.99 for 0 to 2 miles and $5.99 for 3 to 5 miles. Every fee, tax estimate and tip is shown in the cart before checkout begins, and again on the final review screen. We do not add fees after the final review screen.

• The driver receives 100% of the delivery fee and 100% of the tip. Tips are always paid on top of the pay promised for the run and are never used to reduce it.
• Where an order carries no guaranteed driver minimum from the tip, the order is quoted a longer window instead of being surcharged. The Guest may instead add the $2.00 driver minimum to keep the standard window.
• The platform keeps its 8% commission on the food total plus any subscription fee. The Restaurant receives the food total less that commission, plus tax collected.
• Alcohol, tobacco, cannabis and other age-restricted or licensed items may not be delivered unless the Restaurant holds every license required and the applicable identity checks are performed at handoff.
• The Guest is responsible for providing an accurate, reachable address and access instructions. Where a driver cannot complete a delivery because the address is wrong, unreachable, or nobody accepts the order, the food may be treated as delivered and no refund is owed.
• Abusive, threatening or unsafe conduct toward a driver or Restaurant staff may result in an order being cancelled and access to the Services being withdrawn.

7. Tip adjustment policy

Tips are selected by the Guest at checkout and may be changed once after the order is marked delivered. The policy is stated on the order tracking page while it applies.

• The window to change a tip is 24 hours from the time the run is marked delivered. After that the tip is final and cannot be changed by the Guest, the Restaurant or us.
• One change is permitted per order. Saving a change makes the tip final immediately.
• A change may raise the tip, or lower it only as far as the $2.00 guaranteed driver minimum. A tip already at or under $2.00 may only be raised.
• Only the tip moves. The delivery fee, the tax, the platform commission and the Restaurant's share are never altered by a tip change.
• An increase is charged to the card that paid for the order. A decrease is refunded to that same card. Both are settled to the nearest cent, and the driver's payout is adjusted by exactly the same amount.
• Where the card declines an increase, the original tip stands and the one change is not treated as used.

8. Independent contractor drivers

A driver who accepts runs through the PlateLogic network does so as an independent contractor operating their own business, not as an employee, agent or partner of PlateLogic or of any Restaurant. Nothing in these Terms creates an employment relationship, and drivers are not entitled to employee benefits.

• Drivers choose when to work, which runs to accept, and which to decline. Acceptance rates are not recorded, displayed, scored or used in any way, and declining a run carries no consequence.
• Drivers are free to work for competing platforms at the same time, including while logged in to PlateLogic.
• Before accepting, a driver sees the total payout, the pickup location, the drop-off location, the distance and the estimated time to complete the run.
• Drivers set their own service radius up to the 5 mile platform maximum, may pause offers at any time, and choose their own route, vehicle and method of delivery.
• Drivers are responsible for their own vehicle, license, registration, insurance meeting the minimum required by their state, equipment, expenses and taxes. Earnings are reported on IRS Form 1099 where thresholds are met, and no taxes are withheld.
• Drivers must be legally eligible to work, meet the minimum age to drive commercially in their state, and consent to a background and driving-record check performed by our screening provider as a condition of network access.
• Network access may be ended for stated cause, including fraud, a failed screening, unsafe or unlawful conduct, or repeated failure to deliver accepted orders. Where the law requires notice or an opportunity to respond, it is provided.

9. Payments and money handling

PlateLogic is not a bank, money transmitter, payment processor or escrow agent. Card payments, payouts and refunds are handled by Stripe under Stripe's own terms, which you accept when you connect an account. Card numbers are never stored by us.

Payout timing, holds, reserves, identity verification and dispute outcomes are controlled by the processor and by the card networks, not by us. Chargebacks, refunds and their associated fees are borne by the party that received the funds for the disputed amount.

10. Accessibility and content complaints

We build the Services to be usable with a keyboard and a screen reader and check color contrast against WCAG AA. If any part of the Services is difficult to use with assistive technology, email info@plate-logic.com and we will work with you on an accessible alternative.

If you believe content on the Services infringes your copyright or trademark, send a notice to info@plate-logic.com identifying the work, the material and its location, your contact details, a statement of good-faith belief, and a statement made under penalty of perjury that the information is accurate and you are authorized to act. We remove or disable material where required and terminate repeat infringers.

11. Text messaging (SMS) terms

PlateLogic operates a registered A2P 10DLC messaging program. Messages are sent by PlateLogic on behalf of the Restaurant you interacted with. Program name: PlateLogic. By providing your mobile number and ticking the consent box on any PlateLogic form, or by giving verbal consent to Restaurant staff who enter your number for you, you agree to receive automated text messages at that number, including messages sent using an automatic telephone dialing system. Consent is not a condition of any purchase.

Message types by audience: Guests receive order confirmations, pickup, delivery, table-ready and waitlist updates, review requests, and, only where separately opted in, occasional offers. Restaurants and staff receive onboarding steps, account and billing notices, shift and order alerts, and occasional product updates.

Message frequency varies. Guests typically receive 1–6 messages per order, plus up to 4 marketing messages per month where they opted into marketing. Restaurant and staff numbers typically receive up to 8 messages per month.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

To stop messages, reply STOP to any message; you will receive one confirmation and no further messages. Reply HELP for help, or contact us using the email address at the foot of this page. To rejoin, opt in again on any PlateLogic form.

Your mobile number and your opt-in consent are never sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. We share your number with our messaging carrier only to deliver the messages you asked for.

Supported carriers include the major U.S. wireless carriers. Messages are sent to U.S. and Canadian numbers unless we tell you otherwise. You must be the account holder of, or authorized user of, the number you provide, and you agree to tell us if the number is reassigned to someone else.

Restaurants using the Services to send messages are jointly responsible for holding valid, documented consent for every recipient, for honoring opt-outs immediately, and for complying with the TCPA, CAN-SPAM, state texting laws and carrier rules. PlateLogic records the consent wording, timestamp and source for every number collected through its forms.

12. Acceptable use

You agree not to, and not to permit anyone to:

• Use the Services unlawfully, or to sell items you are not licensed to sell (including alcohol, tobacco or cannabis without valid authorization).
• Upload content that is false, misleading, defamatory, infringing, obscene, or that misstates allergens, ingredients or prices.
• Send messages that violate the TCPA, CAN-SPAM, carrier rules or our messaging policies, including texting recipients who have not consented or who have opted out.
• Fabricate, incentivise deceptively, or suppress genuine Guest reviews.
• Probe, scan, overload, scrape, reverse engineer, decompile or circumvent authentication, rate limits or access controls, or access another Restaurant's data.
• Resell, sublicense or white-label the Services to third parties without our written consent.

We may remove content or suspend access for a breach of this section, with or without notice where the breach creates legal or security risk.

13. Data ownership and license

Restaurants retain ownership of their menu, brand assets, Guest records and order data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, adapt and process that content solely to operate, secure, support and improve the Services, including publishing menu feeds to channels you enable. We may use aggregated, de-identified data that does not identify you or any Guest for benchmarking and product improvement.

You represent that you have all rights and consents needed for the content and personal data you upload, including consent to email or text Guests. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

14. Intellectual property

The Services, including all software, designs, templates, documentation and the PlateLogic name and logo, are owned by us and our licensors and are protected by intellectual property law. We grant you a limited, revocable, non-transferable right to access and use the Services during your subscription. No other rights are granted, and all rights not expressly granted are reserved.

15. Availability, changes and beta features

We aim for high availability but the Services are provided without an uptime commitment unless a signed order form states one. We may modify, add or discontinue features, and may perform maintenance, with reasonable notice for material changes. Features labelled beta, preview or demo are provided as-is and may be changed or withdrawn at any time. Interruptions caused by third-party providers, networks, or Guest or Restaurant devices are outside our control.

16. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT ANY PARTICULAR SALES, ORDER VOLUME, SEARCH RANKING, DELIVERY TIME, MESSAGE DELIVERABILITY, OR RESULT FROM USING THE SERVICES.

We make no representation that use of the Services makes you compliant with any law, including food safety, accessibility, tax, payment card, privacy or messaging law. You are responsible for your own compliance.

17. Limitation of liability and liability cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PLATELOGIC NOR ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST SALES, LOST GOODWILL, BUSINESS INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, ARISING OUT OF OR RELATING TO THE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL SUBSCRIPTION FEES YOU ACTUALLY PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE PAID US NOTHING, OUR TOTAL LIABILITY IS LIMITED TO ONE HUNDRED U.S. DOLLARS (US$100).

We are not liable for food quality, food safety, allergens, illness, injury, late or failed delivery, courier or marketplace conduct, POS or payment provider failures, incorrect prices, taxes or fees configured by a Restaurant, or the content of messages a Restaurant sends. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you; in that case our liability is limited to the smallest extent permitted by law.

18. Indemnification

You agree to defend, indemnify and hold harmless MagnetIQ Marketing Solutions, its affiliates, owners, members, officers, employees, contractors and agents from and against any and all claims, demands, actions, investigations, damages, losses, liabilities, fines, penalties, settlements, judgments, and reasonable costs and attorneys' fees arising out of or relating to:

• your use of, or inability to use, the Services, or use by anyone accessing the Services through your account;
• your menu, prices, taxes, fees, images, brand assets, reviews, allergen or nutrition information, or any other content you provide;
• food you prepare, sell, package or deliver, including illness, injury, allergic reaction, contamination, spoilage or mislabelling;
• any order, refund, chargeback, cancellation or dispute between you and a Guest, courier, marketplace or payment provider;
• emails, SMS or push messages sent through the Services to your Guests or staff, including TCPA, CAN-SPAM, carrier or consent claims;
• your handling of personal data, or a claim that you lacked the rights or consents required for data you uploaded;
• your breach of these Terms, the Privacy Policy, the acceptable use section, or any applicable law, license or regulation; and
• your infringement or misappropriation of any third party's intellectual property or other rights.

We will notify you of any claim we seek indemnity for, and you will not settle any claim in a way that imposes obligations on us or admits our fault without our prior written consent. We may assume control of the defence at our own expense, and you will cooperate reasonably.

19. Term, suspension and termination

These Terms apply while you use the Services. You may cancel at any time from the billing portal. We may suspend or terminate access immediately for non-payment, a material breach, a security or legal risk, or misuse, and otherwise on 30 days' notice. On termination your right to use the Services ends; we will make your data available for export for 30 days, after which it may be deleted in line with our Data Deletion Policy. Sections on fees owed, data license for retained records, disclaimers, liability, indemnification, governing law and dispute resolution survive termination.

20. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Texas, USA, excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods. You and we submit to the exclusive jurisdiction of the state and federal courts located in Bexar County, Texas, and each party waives any objection to venue or inconvenient forum there.

21. Dispute resolution, informal notice and class waiver

Before filing a claim, you agree to send a written notice describing the dispute to info@plate-logic.com and to negotiate in good faith for 30 days. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND AGREES THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. Any claim must be brought within one (1) year after it arises, or it is permanently barred, unless a longer period is required by law. Either party may seek injunctive relief in court to protect intellectual property or confidential information. You may opt out of this jury-trial waiver and class-action waiver by emailing info@plate-logic.com with your name, account or order number and the words "dispute resolution opt-out" within 30 days of first accepting these Terms. An opt-out has no effect on your account or your pricing.

22. General terms

• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
• Assignment: you may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, financing or sale of assets.
• Independent parties: no partnership, joint venture, franchise, employment or agency relationship is created.
• No third-party beneficiaries, except that our affiliates and personnel may enforce the disclaimer, liability and indemnification sections.
• Severability and waiver: if a provision is unenforceable it is limited or severed and the rest remains in effect; failure to enforce a provision is not a waiver.
• Entire agreement: these Terms and the Privacy Policy are the entire agreement between us on this subject and supersede prior discussions and proposals.
• Changes: we may update these Terms and will post the new version here with an updated date; material changes are emailed to account owners, and continued use accepts them.
• Notices: legal notices to us must be sent to info@plate-logic.com and to 5900 Balcones Drive #31323, Austin, TX 78731, USA.